Q1.A company has deployed Dynamics 365 Human Resources and wants to make use of its performance management capabilities.
Which two components are included in this feature?
Show answer
Performance management centers on setting employee goals, tracking progress, and recording day-to-day results and events so they can feed into evaluations.
For that reason, Goals and Performance journal are the two applicable components.
HR actions is a more procedural feature that drives HR processing such as transfers and hiring, and it is not the core of performance management.
Competencies can relate to evaluations, but when choosing the two representative features in this question, Goals and Performance journal take priority.
Use performance management and employee development in Dynamics 365 Human Resources
Q2.A company is considering using Dynamics 365 Project Operations.
For each of the following statements, select Yes if it is correct, or No if it is not.
| Statement | Yes | No | |
|---|---|---|---|
| The organization can assign both employees and contractors to project tasks and subtasks. | |||
| Each project can have only one subproject associated with it. |
Show answer
In Project Operations (which evolved from the Project Service Automation lineage), you can add resources to a project team and assign them to tasks and subtasks.
Therefore the first statement is “Yes”.
The second constraint that “only one subproject can be associated” does not hold.
Contracts and project structures are commonly designed to handle multiple elements and nested structures, and are not limited to just one, so the second statement is “No”.
How do I assign bookable resources to tasks in the web app (Project Service app v2.x)?
Q3.Dynamics 365 Finance and Operations provides various forms for viewing and managing records.
A user wants to review and update many records at once.
Which type of form should be used?
Show answer
For reviewing multiple records in a grid and editing and updating them in place, the List form is best suited.
The Details form is oriented toward viewing and editing a single record, and is not well suited to handling large numbers of records at once.
Simple List and Details combines a list with a details pane on the right, but the form that most directly meets the requirement of reviewing and updating many records together is the List form.
Details master does not fit the purpose of this question either.
Assets and work orders
Q4.A company uses Dynamics 365 Supply Chain Management.
For each of the following statements, select Yes if the content is correct, or No if it is not.
| Statement | Yes | No | |
|---|---|---|---|
| You can create a purchase order from an approved purchase requisition. | |||
| Purchase orders can be created only from an approved purchase requisition or an accepted request for quotation. | |||
| A purchase order has two main sections. |
Show answer
A purchase requisition is an internal request to purchase, and once approved it can generate a purchase order.
Therefore the first statement is “Yes”.
Purchase orders can also be created manually and are not limited to only approved purchase requisitions or accepted requests for quotation.
They can be created from many processes such as planned orders, releases of purchase agreements, and intercompany trade chains, so the second statement is “No”.
A purchase order consists of two main parts, a header that holds overall information and the line items, so the third statement is “Yes”.
Purchase requisitions overview
Create a purchase order
Q5.A company runs multiple retail stores using Dynamics 365 Commerce.
The company needs to implement features that help prevent fraud.
Which two features should be implemented?
Each option forms part of a complete solution.
Show answer
Purchase protection (B) and Loss prevention (D) are correct.
Both are features designed for fraud countermeasures, and they integrate with Commerce to detect and deter fraudulent purchases, returns, discounts, and the like.
Asset management (A) deals with areas such as fixed assets, and its purpose differs from retail fraud prevention.
Cash and bank management (C) is more oriented toward accounting and cash management and is not the core of fraud detection or deterrence.
Therefore, choose Purchase protection and Loss prevention, which contribute directly to fraud prevention.
Integrate Dynamics 365 Fraud Protection with Dynamics 365 Commerce
Protect purchases from fraudulent activity
Q6.A company is planning to deploy finance and operations apps.
You need to propose a feature that lets users edit Dynamics 365 data through Microsoft Office.
Changes made in Office must be reflected back in Dynamics 365.
Select the appropriate option in the answer area.
Show answer
The requirement is to reflect content edited in Excel back into Dynamics 365.
“Open in Excel” uses the Excel add-in and can Refresh and Publish data.
As a result, edited content can be returned to Dynamics 365.
On the other hand, “Export to Excel” only writes the grid out statically and is not designed to return edits.
“Export to Word” is likewise a static output and is not suited to reflecting updates.
View and update entity data in Excel
Q7.A company is planning to use Dynamics 365 Finance.
For each of the following statements, select Yes if the content is correct, or No if it is not.
| Statement | Yes | No | |
|---|---|---|---|
| An item group defines the set of general ledger accounts applied to product-related transactions. | |||
| An item model group is used to assign a costing method (inventory valuation method) to a product. |
Show answer
An item group is the unit that defines the set of general ledger accounts applied to product-related transactions.
Because configuring ledger accounts per item group is a prerequisite for inventory posting and similar processes, the first statement is “Yes”.
An item model group specifies the inventory valuation and costing method applied to a product (for example, FIFO or standard cost).
Since it plays the role of assigning the costing method to a product, the second statement is also “Yes”.
Production setup requirements
Cost management home page
Q8.A company has deployed Dynamics 365 Commerce for retail operations and Dynamics 365 Supply Chain Management for warehouse and finance operations.
The company needs to import a small number of new customers and also edit existing customers.
Which two tools should be used?
Each option forms a complete solution.
Show answer
The Data management workspace (B) is a standard feature that imports and exports using data entities, and it is well suited to the requirement of bringing in a small group of new customers.
The Office Add-in for Microsoft Excel (D) can view, update, and edit entity data in Excel, so it is suited to editing existing customers.
The Data upgrade tool (A) is mainly for version migration and is not suited to routine master data entry.
The Word add-in (C) does not fit the purpose of bulk editing and updating.
Data import and export jobs overview
View and update entity data in Excel
Office integration overview
Q9.A company is evaluating Dynamics 365 Supply Chain Management.
For each of the following statements, select Yes if it applies, or No if it does not.
| Statement | Yes | No | |
|---|---|---|---|
| Dynamics 365 Supply Chain Management has batch manufacturing (process manufacturing) capabilities. | |||
| The company can manage cost accounting using Dynamics 365 Supply Chain Management. | |||
| The company can use Dynamics 365 Supply Chain Management to manage customer order issues coming through social channels. |
Show answer
The first statement is “Yes”. Supply Chain Management has process manufacturing capabilities based on formulas, recipes, and batches, and it can handle batch manufacturing scenarios.
The second statement is “No”. Cost accounting is organized as a functional area on the Dynamics 365 Finance side and cannot be said to be a feature of SCM alone.
The third statement is also “No”. Handling customers through social channels belongs to Customer Service and omnichannel, and is not the responsibility of SCM.
Configure and use process manufacturing in Dynamics 365 Supply Chain Management
Cost accounting terminology
Introduction to Omnichannel for Customer Service
Q10.A company has deployed Dynamics 365 Finance.
You need to align the cash and bank management business processes with the company’s requirements.
Match each requirement to the appropriate business process.
Drag each option to the matching requirement’s drop zone, or tap to place it. Click a filled zone to send it back. (The same option may be used more than once.)
Generate a report listing the banks that hold letters of guarantee
Correct overpayments or underpayments on invoices
Reconcile bank transactions with bank statements
Show answer
Letters of guarantee are a feature under Cash and bank management, allowing you to create correct ledger journals and generate reports listing the banks that hold letters of guarantee.
Creating a ledger journal aligns with the concept of settlement, which applies transactions to produce journals and new transactions, so it is assigned to Settlement.
Meanwhile, a report of letters of guarantee held by banks is intended for matching and verifying bank-related information, so it is appropriate to map it to Bank account reconciliation, which reconciles bank statements with the company’s own records.
Letters of guarantee
Settlement overview
Reconcile a bank account