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Q1Google Associate Google Workspace Administrator
Q1. Your company is launching a new customer support operation built around Gmail.
You want external customers to be able to send support request emails to the customer support team, while keeping costs as low as possible.
Incoming requests must be distributed fairly among the agents.
As the administrator, how do you handle this?
Show answer
Correct answer: A. Create a Google Group, enable the Collaborative Inbox feature, and set posting permissions to “Anyone on the web.” Add the customer support agents as members of this group.
The Collaborative Inbox feature of Google Groups lets you assign incoming email to agents as conversations and track their status, so requests can be handled evenly across agents.Setting posting permissions to “Anyone on the web” allows external customers who are not group members to send email directly to the group.
Delegated access (B) is not suitable as an intake channel for external customers, and a group with only “Public” posting permissions (C) does not include the Collaborative Inbox task-management capabilities.
Distributing the login credentials of a shared account (D) is undesirable from a security standpoint.
Because this can be achieved with existing features alone and incurs no additional cost, it is also highly cost-effective.
Use a group as a Collaborative Inbox – Google Workspace Help
Q2Google Associate Google Workspace Administrator
Q2. The legal department has instructed you to issue a litigation hold and preserve data related to a pending case.
All data associated with the target project (including email, documents, and chats) must be preserved indefinitely and placed in a state where users cannot accidentally delete it.
As the administrator, how do you respond?
Show answer
Correct answer: A. In Google Vault, create a hold that includes all users and data sources related to the target project.
To meet litigation hold requirements, you create a hold in Google Vault.A hold takes precedence over retention rules and preserves the data of the target users and data sources (Gmail, Drive, Chat, etc.) indefinitely, even if a user performs a delete operation.
Retention rules (C) focus on Gmail and Drive and cannot meet the requirement in terms of preserving Chat or enforcing prevention of deletion.
An Archived User license (B) and exporting the data (D) are also not appropriate, because they do not integrally guarantee both deletion prevention and indefinite preservation.
Create and manage holds – Google Vault Help
Q3Google Associate Google Workspace Administrator
Q3. As a contract period ends, a temporary project team has completed its work and is leaving the organization.
Company policy requires that departing employees’ Google Workspace accounts be disabled, while their project data and related communications are retained in Google Vault for at least two years.
How can you satisfy this policy while keeping costs down?
Show answer
Correct answer: D. Purchase and assign an Archived User license to each departing employee.
An Archived User license costs less than a regular Workspace license and keeps a departed employee’s data retained, searchable, and exportable in Google Vault.This lets you meet the two-year data retention requirement while keeping costs down.
Deleting the account (A) risks losing the data in Vault, and keeping a full license while suspending the account (B) is more expensive.
Simply moving users to an OU and disabling access (C) still leaves the accounts billable, failing the cost-minimization requirement.
Archive a former employee’s account – Google Workspace Help
Q4Google Associate Google Workspace Administrator
Q4. Your company has just started using Search Ads 360.
Using the Admin console, you want to restrict access to Additional Google services across the entire organization.
Access should be granted only to the entire marketing team and to a specific group of users within the web design team.
How should you configure this?
Show answer
Correct answer: D. Enable Search Ads 360 for the marketing organizational unit (OU). In the Admin console, create a new group that includes the web design team users who need access, and enable Search Ads 360 for that group.
Combining a specific OU with a group to enable a service is Google’s recommended, most flexible method of access control.After turning the service on for the marketing OU, you create a group containing only the web design staff who need access and turn the service on for that group as well.
OU-based control alone makes it difficult to address individual users across departments, and moving users to a sub-OU (C) disrupts the intended organizational structure.
Enabling it at the top level (B) exposes it to users outside the target scope, and using a deny group (A) makes administration cumbersome.
Turn a service on or off – Google Workspace Help
Q5Google Associate Google Workspace Administrator
Q5. Your company stores data containing credit card numbers in customer information files.
You need to implement a policy for Google Drive data that prevents such files from being accidentally shared with external users.
In addition, you must keep a record when a sharing incident occurs so that it can be used in reports.
What should you do?
Show answer
Correct answer: A. Create a data loss prevention (DLP) rule using the predefined credit card number detector, set the action to “Block external sharing,” and enable the “Log event” option.
With a Drive data loss prevention (DLP) rule, you can use the predefined credit card number detector to automatically block external sharing of matching files.By setting the action to “Block external sharing” and also enabling “Log event,” you simultaneously satisfy the requirement to record sharing incidents.
Gmail rules (B) apply to email attachments and do not address preventing sharing within Drive.
A third-party product (C) is an unnecessary option, and automatic deletion (D) does not align with the goal of preventing accidental sharing.
Prevent data leaks with Workspace data loss prevention (DLP) – Google Workspace Help
Q6Google Associate Google Workspace Administrator
Q6. Multiple internal users have reported that some emails are not arriving in their company Gmail accounts.
You checked the Google Workspace Status Dashboard, but no service disruptions are reported.
You need to identify the root cause of the email delivery problem and resolve it.
What should you do? (Choose two.)
Show answer
Correct answer: A, B
Email Log Search (ELS) is a core tool that traces the delivery path of email and pinpoints issues such as non-delivery or bounces.In addition, verifying that the MX (mail exchange) records correctly point to Google’s mail servers lets you efficiently isolate the root cause of undelivered mail.
Checking spam folders (C) and investigating log events (D) are also useful measures, but to identify the root cause of mail not being received, you should first prioritize ELS and MX record verification.
Track messages with Email Log Search – Google Workspace Help
Q7Google Associate Google Workspace Administrator
Q7. Your organization has enabled Google Groups for Business so that employees can create and operate their own mailing lists and web forums.
Without hindering internal group usage, you need to prevent users from joining external Google Groups with their Google Workspace accounts.
How should you configure this?
Show answer
Correct answer: A. In the Google Groups for Business settings, set “Access to groups from outside this organization” to “Private.”
Setting “Access to groups from outside this organization” to “Private” prevents users from joining external Google Groups while leaving internal group usage intact.This setting blocks only external access and does not affect group operations within the organization, which matches the requirement.
Turning off Google Groups itself (B) also stops internal usage, and making individual changes via the Directory API (C) is operationally cumbersome.
Changing the default viewing permission (D) does not address controlling participation in external groups.
Set organization-wide policies for using groups – Google Workspace Help
Q8Google Associate Google Workspace Administrator
Q8. Your company wants to build in-house custom applications for business use to streamline internal workflows such as expense reports and leave requests.
The team responsible for development has only basic coding knowledge.
Which Google Workspace solution should you use to develop these applications?
Show answer
Correct answer: C. Enable AppSheet within the organization.
The requirement is for a team with only basic coding knowledge to build custom apps in-house, which suits a no-code/low-code development platform.AppSheet is Google’s no-code development platform that lets you build mobile and web apps based on data sources such as spreadsheets and forms.
Gemini (A) centers on generative-AI assistance and is not intended for building business apps themselves.
Google Forms (B) is limited in functionality, and Apps Script (D) requires coding knowledge, so neither fits the requirement.
Manage AppSheet for your organization – Google Workspace Help
Q9Google Associate Google Workspace Administrator
Q9. Your company has remote-working teams distributed around the world.
You want to ensure that all members follow the company’s data security policy and can access only the permitted systems based on their location and role.
What should you do?
Show answer
Correct answer: D. Use Context-Aware Access (conditional access) to configure access control policies.
Context-Aware Access is a mechanism that allows or blocks access based on “context” such as the user’s location, device, role, and the app being used.It best matches the requirement to limit access to only permitted systems based on location and role.
DLP (A) is mainly for controlling data sharing, VPN (B) for protecting the communication path, and two-factor authentication (C) for verifying identity, none of which is itself conditional access control based on location and role.
Overview of Context-Aware Access – Google Workspace Help
Q10Google Associate Google Workspace Administrator
Q10. You are investigating a possible data breach within the company.
You need to identify which devices are accessing corporate data and which applications were used on them.
What should you do?
Show answer
Correct answer: A. Analyze the Admin console audit log to review device and application activity.
The Admin console audit log (the Audit and investigation page) provides detailed information about device and application activity.You can review, across the board, which devices accessed corporate data and which applications were used, making it the best fit for investigating a data breach.
The Reports section (C) offers only an aggregated overview, and the user accounts section (D) centers on checking individual settings.
For more advanced investigation you can also use the security investigation tool, but for the verification purpose of this question, analyzing the audit log is appropriate.
Run a search on the Audit and investigation page – Google Workspace Help
