Frequently Asked Questions
Find answers about accounts, payments, subscriptions, receipts, and support for practice questions.
Accounts
Q I forgot my password. What should I do?
Use the password reset page to request a reset email.
Q Can I delete my account?
Yes. After logging in, open your account profile and select the account deletion option.
Before deleting your account, make sure you have saved any information you may need.Q Can I share one account with family members, friends, or coworkers?
No. Each account may only be used by the person who registered and purchased the subscription. Lending, transferring, or sharing an account, user ID, or password with another person is prohibited under our Terms of Service.
If unauthorized sharing is detected, we may suspend the account or terminate the subscription. Other remedies may also apply under the Terms of Service and the Legal Notice.
For organizations that need access for multiple people, please contact us about team options.
Sharing login details also creates a security risk. Keep your user ID and password private.Payments and Subscriptions
Q Which payment methods are accepted?
Payments are processed through Stripe. Available methods may include major credit cards, Link, and Apple Pay, depending on your device and location.
Q What is Stripe?
Stripe is a widely used payment-processing platform. Cloud Study uses Stripe to process payments securely.
Q How do I cancel my subscription?
Complete the procedure on the subscription cancellation page.
Q Will I receive a receipt?
Yes. The payment confirmation or invoice sent by Stripe may be used as your receipt.
Teams and Support
Q Do you offer plans for companies or teams?
Team and organization options may be available. Please contact us with the number of users and your requirements.
Q How can I report an issue with a question or explanation?
Please use the contact page. Include the certification name, page URL, and question number so we can review it efficiently.
Still need help?
For questions not covered above or assistance with a specific account, please contact our support team.